Shipping Terms & Conditions

Shipping Information

Each order is hand packed and shipped via USPS.  Ground shipping transit time does not include weekends or holidays and are estimates. Holidays, inclement weather, natural disasters, and other unforeseen delays rarely occur but can affect your delivery date.


Order processing time may take up to three business days, sometimes longer leading up to major holidays.  Timely delivery is optimized when orders are placed 10+ business days prior to a holiday.   Orders received by 1:00 pm EST Wednesday thru Sunday will ship within one to three business days (weather permitting).   Orders received after 1:00 pm EST or on Tuesdays (closed) will be processed the following day.

Lost Or Stolen Packages

The Chocolate Barn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, The Chocolate Barn will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information

Please check all address information carefully. We want your recipient to receive their chocolates as much as you do. We do our best to contact you if we happen across an “undeliverable address”. We define an “undeliverable address” as one that is not recognized by the USPS shipping system, and therefore would not be delivered by USPS upon reaching the location. However, The Chocolate Barn is not responsible for incorrect shipping information provided by the customer.   As a result, if an undeliverable address or inaccurate shipping information is provided, The Chocolate Barn is not responsible for the unreceived item.   In the instance that the customer would like the package to be redelivered they must place a new order.